Terms & Conditions

Last Updated: October 2025

Welcome to Crazy Choco. By accessing or purchasing from our online store (the “Website”), you agree to the following Terms and Conditions. Please read them carefully.

1. Use of Website

By using our Website, you confirm that you are at least 18 years old or have parental/guardian consent.
You agree not to misuse the Website, interfere with its functionality, or attempt unauthorized access.

2. Products & Orders

All products are subject to availability. We reserve the right to limit order quantities or refuse service.
Product images are for illustrative purposes; actual products may vary slightly.
It is your responsibility to check ingredients and allergen information before consumption.

3. Pricing & Payment

Prices are listed in United Arab Emirates Dirham(AED) and may include/exclude applicable taxes and delivery charges.
We reserve the right to change prices at any time without prior notice.
Payment must be made in full at the time of purchase using approved payment methods on our Website.

4. Shipping & Delivery

Delivery times are estimates and may vary due to third-party couriers, location, or unforeseen delays.
We are not responsible for delays caused by shipping providers, customs, or events beyond our control.
Risk of loss passes to you once the product is delivered to the address you provided.

5. Returns, Refunds & Cancellations

Due to the perishable nature of our products, returns are not accepted unless the product is defective or damaged.
Refund requests must be made within 3 days of delivery with proof (e.g., photos of damaged items).
Cancellations are only accepted before the order has been processed or shipped.

6. Allergies & Health Disclaimer

Our chocolates may contain allergens such as nuts, milk, soy, gluten, and other ingredients.
We are not liable for allergic reactions, health issues, or misuse of products. Customers must check product labels carefully.

7. Intellectual Property

All Website content including logos, images, text, and designs is the property of Crazy Choco.
You may not copy, reproduce, or use our intellectual property without prior written permission.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from use of our Website or products.
Our maximum liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms are governed by the laws of Dubai, United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our Website after changes are posted means you accept the updated Terms.

11. Contact Us

For any questions about these Terms & Conditions, please contact us:
📧 Email: dubaichocolate@crazychoco.ae
📞 Phone: +971544849042

📞 Phone: +97142508334
🏢 Address: Warehouse#4 6th Street Al Quoz 1 Dubai, United Arab Emirates