Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to Crazy Choco. This Privacy Policy and Legal Disclaimer explains how we collect, use, disclose, and protect your personal information when you visit or make purchases through our online store (the “Website”). By using our Website, you agree to the terms outlined below.

2. Information We Collect

We may collect the following information when you interact with our Website:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Transaction Data: Purchase history, order details, and delivery preferences.
Technical Information: IP address, browser type, device information, and cookies.

3. How We Use Your Information

Your information is used for:

Processing and fulfilling your orders.
Communicating with you about your orders, promotions, or inquiries.
Improving Website functionality, security, and user experience.
Complying with legal and regulatory requirements.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information with:

Service providers: Payment processors, delivery couriers, and IT support.
Legal authorities: If required by law, regulation, or court order.

5. Cookies & Tracking

Our Website may use cookies and similar technologies to enhance browsing, track performance, and personalize your experience. You may disable cookies in your browser, but some features may not function properly.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data.
Opt-out of marketing communications.
Request data portability or restriction of processing.

To exercise these rights, contact us at dubaichocolate@crazychoco.ae.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 13 (or legal age in your country). We do not knowingly collect personal data from minors.

9. Legal Disclaimer

Product Information: We make every effort to display accurate product descriptions, ingredients, and allergens. However, we do not warrant that product information is error-free or complete. Customers with allergies should review product labels carefully before consumption.
Health & Consumption: Our products are intended for general consumption. We are not liable for adverse reactions due to allergies, intolerances, or misuse of products.
Website Use: The Website is provided “as is” without warranties of any kind. We are not responsible for damages arising from the use or inability to use the Website.

10. Changes to Policy

We may update this Privacy Policy and Disclaimer from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or Legal Disclaimer, please contact us at:
📧 Email: dubaichocolate@crazychoco.ae
📞 Phone: +971544849042

📞 Phone: +97142508334
🏢 Address: Warehouse#4 6th Street Al Quoz 1 Dubai, United Arab Emirates